Daniels US Careers

  • Collections Associate

    Job Locations US-IL-Chicago
    Req No.
    Permanent Full-Time
  • Overview

    Our story began with a passionate idea that we could change the world.... And to be honest, we’ve never stopped believing that... In 1986 it was a simple concept that microbiology teamed with innovation and clinical contribution could eliminate an issue that was profoundly impacting the healthcare industry – HIV acquired through needle-stick injuries.


    In Australia, we lived out our dream. Investing years into R&D to create the safest containment system in the world and taking on the industry status quo to petition for higher standards in sharps protection, we witnessed an 80+ percent reduction in disposal-related needlestick injuries nationwide. And then we kept going... 


    Today Daniels Health, led by our founding visionary Dan Daniels, is working across healthcare facilities globally to usher in a new minimum standard in sharps and medical waste management. Bringing safety and infection control to the forefront of healthcare waste management, and ensuring KPI’s of cost, waste volume, and environmental impact is a shared responsibility between the waste generator and its Daniels partnership, Daniels Health is bringing healthcare waste back into the clinical spotlight.


    In 32 years, from a home garage with nothing but makeshift PVC waste tubes and an irrepressible dream, Daniels has grown to become one of the most influential healthcare service companies in the world. Its safe practices have become the benchmark of global standards, its robotic washing and treatment technologies have achieved unprecedented levels of decontamination efficacy, and its products are esteemed unrivaled industry-wide in the protection of the safety of healthcare workers. We are collectively and passionately committed to Making Healthcare Safer.


    Under direct supervision, the Collections Associate performs a wide variety of credit and collections functions.

    • Contacts customers regarding delinquent payments and prepares reports reflecting status of credit and collection activity
    • Maintain detailed notes on all receivables or billing issues with customers and work with the Revenue Department to resolve such issues
    • Answer internal/external customer inquiries and researching complex issues when necessary
    • Establish firm payment dates or payment plans with customers
    • Manage complex and large accounts while maintaining positive customer relations
    • Enlist the assistance from Sales and Senior Management when necessary to accelerate the collection process and minimize customer disturbance


    • Associate’s/Bachelor’s degree is a plus
    • Experience with administrative/clerical support 
    • Customer service experience is a plus
    • Demonstrates general knowledge of Microsoft Word, Excel, Outlook and contract management software
    • Strong communication skills, particularly phone skills
    • Sound decision-making
    • Knowledge of contract terminology helpful
    • Ability to explain the billing process and understanding of an invoice


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