Daniels US Careers

Collections Associate

Job Locations US-IL-Chicago
Req No.
Permanent Full-Time


Under direct supervision, the Collections Associate performs a wide variety of credit and collections functions.

  • Contacts customers regarding delinquent payments and prepares reports reflecting status of credit and collection activity
  • Maintain detailed notes on all receivables or billing issues with customers and work with the Revenue Department to resolve such issues
  • Answer internal/external customer inquiries and researching complex issues when necessary
  • Establish firm payment dates or payment plans with customers
  • Manage complex and large accounts while maintaining positive customer relations
  • Enlist the assistance from Sales and Senior Management when necessary to accelerate the collection process and minimize customer disturbance


  • Associate’s/Bachelor’s degree is a plus
  • At least 5 years corporate collections experience
  • Experience with administrative/clerical support
  • Demonstrates general knowledge of Microsoft Word, Excel, Outlook and contract management software
  • Strong communication skills, particularly phone skills
  • Sound decision-making
  • Knowledge of contract terminology helpful
  • Ability to explain the billing process and understanding of an invoice


Sorry the Share function is not working properly at this moment. Please refresh the page and try again later.
Share on your newsfeed