Daniels US Careers

Collections Associate

Job Locations US-IL-Chicago
Req No.
2018-2707
Type
Permanent Full-Time

Overview

Under direct supervision, the Collections Associate performs a wide variety of credit and collections functions.

  • Contacts customers regarding delinquent payments and prepares reports reflecting status of credit and collection activity
  • Maintain detailed notes on all receivables or billing issues with customers and work with the Revenue Department to resolve such issues
  • Answer internal/external customer inquiries and researching complex issues when necessary
  • Establish firm payment dates or payment plans with customers
  • Manage complex and large accounts while maintaining positive customer relations
  • Enlist the assistance from Sales and Senior Management when necessary to accelerate the collection process and minimize customer disturbance

Qualifications

  • Associate’s/Bachelor’s degree is a plus
  • At least 5 years corporate collections experience
  • Experience with administrative/clerical support
  • Demonstrates general knowledge of Microsoft Word, Excel, Outlook and contract management software
  • Strong communication skills, particularly phone skills
  • Sound decision-making
  • Knowledge of contract terminology helpful
  • Ability to explain the billing process and understanding of an invoice

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